We were greeted by a wonderful girl who at least showed some compassion and confirmed that the travel agent was correct and we were booked on a flight to Amsterdam,” Lynda says. “We arrived back at the airport the following morning with still no information from Aer Lingus and explained our travel agent’s instructions at the check-in desk.
“However, we had still not received any email or text or call from Aer Lingus,” she says. Through a circuitous route, they found out that they had been booked on to a flight to Amsterdam the following morning and then a connection to JFK.
Sometimes when people book flights with travel agents, the travel agents have all the contact details and do not pass them on to the airline Not all of the problems are the fault of Aer Lingus. It was 8pm and still no text email from Aer Lingus about onward travel,” she continues. After a few more hours of trying we managed to book into a suite in a hotel in Portmarnock. “This wasn’t just incompetence, it was a wilful failure to listen to our concerns because they all wanted to go home. She says there was no appreciation of the fact that if they had not been sent to the hotel to queue in vain then they would have been “on time” to join the queue. Lynda’s daughter joined the queue for the desk and was told, “you can join the queue but you won’t be served”. I approached another lady and asked again what were the arrangements regarding accommodation, only to be told, ‘we can’t offer you any, are you aware it’s a bank holiday in England this weekend? Hotels were booked weeks in advance. “I couldn’t believe what we were hearing.
Her group – including a 16-year-old child, were at a loss. We have no further accommodation to offer you for the night.’” We explained our situation and that we had waited two hours at the hotel and were told, ‘I don’t know what you want me to do about it. “As we approached the Aer Lingus information desk we were told the queue was now closed and couldn’t join it. I might add we were trying to phone Aer Lingus at this time along with all the other passengers and just being told wait for an email or text”. So they waited a further two hours only to be told that the “hotel was now fully booked for the evening and we would have to leave. The hotel refused to check us in until they had a confirmation email from Aer Lingus,” she says. “We were then taken to the hotel by shuttle bus. We duly did so, but still no other information was forthcoming other than being shouted at with ‘wait for a text or an email from the airline’.”Īfter standing in a long queue, Lynda and her four travelling companions were handed a card and allocated a room, evening meal and breakfast at the Radisson Blue airport hotel, along with other passengers. There was then a tannoy message to ask us all to collect our bags and proceed to the Aer Lingus desk if we required accommodation. There was no further information given so we went to the gate and found that there were no staff available.
She says that 30 minutes before boarding “an announcement was made that our flight was cancelled. When they arrived in Dublin, they remained in the in-transit area before heading towards the US pre-clearance facility where they waited to board the flight.
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